Shipping & Deliveries

Ordering

Wild Cassava Chips/Peakz Ltd. runs a secure online ordering system 24 hours a day during all 7 days of the week, allowing you to place your order online whenever you crave our delicious Cassava Chips. For orders placed over the weekend or Friday, please allow for dispatch to take place on the following Monday. To make an order, please select your goodies and place them in your shopping bag and proceed to the checkout. We accept all major credit cards: MasterCard/Visa/Visa Debit/American Express. Your privacy is important to us, with all credit card details being encrypted by our payment processor making online orders from our site 100% secure. All your personal details are protected and are not passed or sold on to any 3rd parties.

Once you have completed the checkout process, your order confirmation will be shown online, please print this for your information and record keeping. You will also be emailed your order confirmation immediately upon placing your order. Once your order has been fulfilled from our side and sent out, you will also receive an email confirmation regarding this. To ensure you receive our emails, please confirm your email address has been entered correctly and that your email account is not categorising our email as spam or junk mail. If you have not received this within 24 hours, please contact us immediately at hello@wildcassavachips.com. The payment for the order will be debited from your account on the day your order is placed.

Delivery

Here at Wild Cassava Chips, we offer 2 options for delivery. 

Standard RM Mail – Using this option means we will put your items in the post using a standard RM mail large letter postage as such there is minimal guarantee and the item(s) can take up to 5 working days to deliver. This option is great for lower value goods and for people not in a rush. For goods over GBP50.00, we offer NEXT DAY FREE SHIPPING.

Standard mail 3-5 days - FREE SHIPPING!

Our shipping options apply to mainland UK only.

Delivery Times

Dispatch time varies between 1 working day and 30 working days depending on the product(s) ordered.

Although we will ensure that we adhere to any delivery dates quoted, Wild Cassava Chips/Peakz Ltd. will not be liable for any losses, costs, damages or expenses incurred by the customer or a third party arising out of any failure to meet any estimated delivery date.

Delivery times vary between 1 – 5 days within the UK. We cannot guarantee specific delivery date due to delays that are outside of our control.

Missed Delivery

In the event of a missed delivery, the courier or mail service will leave a Delivery Attempt card with further information regarding collection or re-delivery. To speed up the process, please immediately call the number on the card, as orders will automatically be sent back to us within the designated number of days on the card provided. After the number of days have passed, your order and items included will be sent back to us and a fee for re-delivery will be charged.

Security

It is our priority to protect your details and to ensure your purchase is 100% secure. We use Squarespace’s encryption technology to ensure that your payment card and personal information cannot be intercepted during the ordering process on wildcassavachips.com